The car wasn't very clean, inside and outsider either. There was a lack if ice washing liquid.

Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.

Staff busy on return, had to call to confirm return status, since no confirmation sent.

Not enough counter staff. They have many costumers and can’t procide sufficient service properly. The pick up takes very long. no after hour drop off, drop off takes very long and is completely unnecessary. Worst car rental experience I’ve ever had.

Staff were helpful when I had to extend the renting period. It was quick and easy.