Excellent price but service at the counter was very poor in checking out and in returning the vehic

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

Desk agent upgraded our vehicle at no extra cost.

Easy to use. We saved a lot of money with easyrentcars.com

It was easy to pick up the car. Car was brand new. No schemes nor the staff tried to sell anything else from what I've reserved. I wen full insured with easyrentcars and had no issues at all.

Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.

Smooth process, reservation was confirmed quickly. Would use again!

Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.