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Search for Routes Car Rentals in Vancouver

PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!

Reviewed: Tue, Aug 27, 2019
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Kia Rio image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

S.Pattarakijkusol

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Full-Size | Nissan Altima or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 6, 2019
About Routes: 8.0 /10
full size car at this location is intermediate size compare with other suppliers.
About QEEQ: 8.0 /10

E.Sycamore

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Full Size Van | Dodge Grand Caravan or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Jul 20, 2019
“Easy as the title says.”
About Routes: 8.7 /10
Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).
About QEEQ: 8.0 /10
No problems. Everything was easy..just like the name says.

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Full Size Van | Dodge Grand Caravan or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Jul 19, 2019
“I had a very bad experience renting from Routes. The poorest customer service ever I had seen.”
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.

Z.Claman

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Jul 17, 2019
“Really poor.”
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10

K.Stratis

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Economy | Toyota Yaris or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Jun 1, 2018
“Best price by far, no frills.”
About Routes: 8.8 /10
Like: Staff was efficient and very courteous. Clean, low cost office and grounds for incredibly low cost of car rental.
Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.

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