The issue waiting time at car rental other companies no massive queue hour wait

One thing that we have noticed after 10 kilometers drive from the pick up location, that the gas tank was not full, only 75%. When we have returned the car with a full tank we have reported that and got some cash refund.

Too long to get car not very efficient

Yes

The car need better cleaning. Inside was very dirty and there was some paint all over the seats.

Clean car. Great condition. Easy to pick up/drop off. Cheap price compare to other companies. All perfect

Easy process to rent online. My flight was cancelled and they reached out to the company for me to hold my car. Quick to answer emails

the drop off location is hard to be found especially now when road work is in process exactly on the right lane. Also the drop off sign is obstructed by other signs. is impossible to be seen from 200-300m. I was forced to pay a parking ticket of 3£ just because I got lost in parking area. Also I need to double check if the car has any marks... I don't think that a customer can be a damage insurance agent or whatever. Apart of that everything was good and stuff was really helpful.

easy process and navigation. definitely I will use it in future.