Dissapointing, unethical and unprofessional - 1st time renting with Yesaway and not good !

M.Bleach

Thailand

Reviewed: Mon, Sep 2, 2019

About YESAWAY: 6.3 /10

The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable. The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.

About QEEQ: 8.0 /10

Compact | Nissan Almera Guaranteed model

1 days rental

Relevant Reviews on YESAWAY Phuket Airport

J.Chapman

Thailand

1 days rental

Large SUV | Toyota Fortuner 7 Seats or similar

Reviewed: Tue, Mar 24, 2020

“Easy rental”

About YESAWAY: 9.7 /10

The staff was very helpful and even helped to check the car for scratches and dents. Very proactive, very friendly.

About QEEQ: 10.0 /10

Easy enough

C.La Grange

Thailand

1 days rental

Large SUV | Toyota Fortuner 7 Seats Guaranteed model

Reviewed: Wed, Jan 1, 2020

“Too Little Competition inside Terminal Building and so Able to be overly Bureaucratic”

About YESAWAY: 9.0 /10

Don't know what the difference is between yesaway and Easyrent??!! I rented another car for infinitely less hassle, infinitely less (x10) bureaucracy, much smaller lien on my card and able to use any card debit or credit, let alone a card with my name on it. Staff less like government functionaries etc. You and Avis et al have got the slots in the terminal tied up and good for you, but it sure limits competion, bad for me. Off course now know that there are alternatives to you and ...... on my future regular visits to Phuket.

About QEEQ: 8.0 /10

Harish Narasimhamurthy

Thailand

1 days rental

Compact | Toyota Vios or similar

Reviewed: Fri, Sep 6, 2019

“Easy, Economical, Hassle free, car rental service”

About YESAWAY: 8.3 /10

It was pretty easy process, I had to produce my passport n driving license, they make a contract copy n I had to sign it n then go to pick up area n inspect the vehicle n start n driving. No hassles at all. I had prepaid the rental n complete insurance coverage, nothing extra I had to pay. Only 10k security deposit I had to make. Yesaway staff were very friendly n helpful. Only difficult part was communication since their English accent is very difficult for us to understand.

About QEEQ: 10.0 /10

It was very economical n easy way of hiring rental car, all the info was sufficient enough for me to decide n hire a car without much ambiguity. I recommend easycarrentals for everyone.

Bank

Thailand

1 days rental

Compact | Toyota Vios or similar

Reviewed: Tue, Jun 11, 2019

“AVOID THIS COMPANY IF YOU HAVE ANOTHER CHOICES.”

About YESAWAY: 5.0 /10

Avoid this choice if you have another. Pick up time is very slow, almost 1 hour waiting. There is no pick up counter at domestics arrival hall, you have to walk to International terminal to find their counter. Sum up, avoid this choice if you have another.

C.Chan

Thailand

1 days rental

Economy | Toyota Yaris Guaranteed model

Reviewed: Mon, Jun 3, 2019

“Fantastic experience, new and clean car.”

About YESAWAY: 10.0 /10