We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

Penalty for the gas (half tank instead of 3/4) was very high

Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.

easy

Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.

Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes

Online Cost was extremely competitive