Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.

They never picked up their phone upon my arrival in Ottawa. Free shuttle never happened. Never again.

Like: Price
Dislike: None

Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived.
Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.