Smooth but got ripped off with insurance.

Hard-sell on everything there is to hard sell on, threats of consequences if we didn't take their total cover insurance ("we always find something wrong when you return it otherwise"). It isn't my first time using them, and have mixed experiences so far, but this time took the biscuit. Oh, and the guy "helping" us claimed to be the manager - I hope not for the other employees.

Helpful and thoughtful throughout the process.

Easy fast and efficient pick up. Nice car in good condition . Would rent again .

Platform great no issues with booking Did not sign up for Price Protection.

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Europcar/CARHIRE to countercheck with customers the big luggages size in hand and see if the car is fit for the usage. This will significantly reduce the car pick up time or any car change process (if required).

Service was proivded through Europcar. I booked a Ford Focus becasue we have 2 big luggages and required big trunk space. However, only same class (e.g. a Hyundai model) was offered when I picked up the car. As a result, the trunk space did not fit for the purpose. So it is suggested Easyrentcars to countercheck with customers the big luggages size in advance. This will significantly reduce the car pick up time or any car change process (if involved).

Simple online process. Clarity on pick up and drop off. Easy to change dates by cancel and rebook and at same rates. No hidden tricks. Value for money and smiley team. I noted some new scratches on car as I hired it. Told to take photo as evidence and if any issues in future refer to these. They then signed my form to show the reviewed and agreed. Very helpful. Will use again for sure.

Online very simple and functional.

We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.