Old car. Terrible services.

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

Located close to the station in the Royal Daiwa Hotel car park. Great location, quick pick up and drop off. Our Honda Fit or similar was a Mazda Demio. Great on fuel economy (engine stops at lights etc) Don’t forget if you buy insurance through EasyRentCars you need to pay the excess first to the car company and then get your money back.

Our second time booking with EasyRentCars and happy to find that we can use them here in Japan as well. The prices here are local membership prices so definitely well below market price. You couldn’t do any better as a local to be honest ... unless you can join each car rental company as a member. Well done EasyRentCars!

I rent a car for touring around Okinawa. I picked Honda Fit but the staff did not tell us that they would give me Mazda demio and only hurriedly led us to get the car. The staff who serve us could not speak or understand much English that we had to guess for using the car and study the documents ourselves.

The price drop protection is fantastic.

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!

Tuvimos que esperar más de 90 minutos para que nos atendieran, no hablan inglés ni nos dijeron nunca el motivo por el que tuvimos que esperar tanto. Atendían antes a clientes que llegaban más tarde que a nosotros. Con un niño de 5 años no es una buena experiencia. No lo recomiendo porque para viajes de pocos días perder tanto tiempo solo en recoger el coche es muy malo y es muy frustrante no poder comunicarte porque no hablan tú idioma o inglés. Mi sensación es que cogieron muchas más reservas de las que podían atender y por eso fue más barato. Para compensar nos regalaron el depósito de gasolina. El GPS en inglés vale para poco, en realidad el interfaz está en japonés, solo las indicaciones de voz son en inglés. Si puedes usar Google Maps y tener el GPS adelante coche para una emergencia pues mejor.

Al principio no nos garantizaban la silla infantil pero tras solicitar garantía en la reserva (sin la silla no podíamos coger el coche) nos confirmaron la reserva de manera rápida.