Routes Vancouver Airport Review: Pickup/Drop-off Pleasant, Cleanliness Pleasant, Customer Service Poor,......

A.Kirchin

Canada

Reviewed: Wed, Sep 25, 2019

About Routes: 6.7 /10

It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.

About QEEQ: 7.0 /10

It was fine.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Mar 14, 2020

“Never again ! Routes staff hirea car with Enterprise for ideas on how it should be done”

About Routes: 7.7 /10

It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology

About QEEQ: 10.0 /10

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Aug 28, 2019

About Routes: 4.7 /10

I’ll will never rent from this places again , they gave me a car that someone just dropped off, without cleaning the car without checking for anything. Car was full of garbage front and back and it was never washed, they are not professional at all

K.Helle

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Aug 3, 2019

“Probably wouldn’t use again”

About Routes: 6.7 /10

The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.

About QEEQ: 10.0 /10

Booking was fine and I was auto rebooked to save a few more dollars. Overall, it was good, but the rental company mentioned that they are. It fans of 3rd party booking.