Very satisfied. All issues were resolved promptly.

The wait time at the airport pickup was too long. It should be faster.

The pickup took a bit longer, I waited for over half an hour, but everything else went smoothly.

Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.

EasyRentCars helped me with figuring out pickup.

We received larger vehicle from lot. Vehicle in poor condition. Brakes rattled, car quickly overheated driving in traffic, car felt as though it was not safe and needed to be serviced badly. When I contacted YESAWAY, they were unable to accommodate us unless we drove the 2.5 hour back to LA. Discussion about what was wrong with the car resulted in customer service agent stating that if something was wrong with the car, it was our fault since we drove it off the lot. Very disappointed in overall quality and service.