Good value but poor service and dirty vehicle at Routes.

nice staff

nice

When I was booking, I was not aware that they are not at the airport. After arriving the airport, I was confused on how to get to the pick-up location. I called their customer service and nobody answered. So I used Google map, and used the sky train and walked a bit to get there. Over all, the rental price is cheaper so it's still worthy to me, but I hope that the customer can be introduced about how to get to the pick-up location smoothly when they arrive at the airport.

Time to get the car should be shorter. Gaz tank should be full when getting the car.

It was not mentioned anywhere the service would be provided by on Routes. The shuttle did not show the name Easyrentcars. After waiting for a while a shuttle with the name Easyrentcars, I had to call back to finally know the name on the shuttle would be on Routes.

Cheap, they upgraded me just because they are not good in prep work for the rental. Returning process was slow, company looks understaff

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.