Nice experience but the staff could have been a little friendly to make the customer feel comfortabl

The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.

Easy to use. Good to have it linked to an APP and FB messenger.

The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised

Very easy service, and points are icing on the cake

I am still waiting to be reimbursed for my deposit two weeks later

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

Like: Ok
Dislike: Ok