Easy car rental good, actual car rental company not so good

P.Wilson

Canada

Reviewed: Wed, Nov 20, 2019

About Routes: 6.7 /10

Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance

About QEEQ: 10.0 /10

Top marks, process of booking was simple and easy to use

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Nissan Rogue or similar

8-day rental

Relevant Reviews on Routes Vancouver Airport

Cedric Flynn

Canada

5-day rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Jul 1, 2018

About Routes: 6.0 /10

B.Ly

Canada

7-day rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Aug 23, 2019

“long waiting time for car pick up”

About Routes: 8.3 /10

long waiting time for car pick up. Customer service was good though.

About QEEQ: 8.0 /10

H.Perez-Porro Costa

Canada

3-day rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Jul 27, 2019

“Easy and fast”

About Routes: 6.0 /10

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.