Free Upgrade

Received a free upgrade to a new GMC at pickup, it was awesome! Simply excellent!

The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

Counter staff was polite and excellent.

good website for booking affordable rental cars.

Great customer service.