Smaller car than it looks

The car rental company is very professional, providing clear explanations and timely communication. They proactively shared all the key points and precautions for the trip in advance, clearly marking everything for me. This driving and car rental experience was absolutely fantastic. I will definitely choose this rental company again in the future. Their customer service is excellent, the vehicle was clean, and its condition was great. Initially, I was supposed to pick up the car at Terminal 1, but based on convenience and return trip considerations, I decided to switch to Terminal 2 for both pickup and return—the two terminals are 10 km apart. The rental company promptly drove the car to Terminal 2 for me without any additional charges.

The car was in terrible condition, extremely old and rundown. It is far older than the claimed 2016 model—likely a decade or more old. It's absolutely not worth the rental price. While driving on the highway in the rain, the windshield wipers were rusty and broke apart as soon as I used them, making it impossible to see the road clearly. This car is unacceptable. Be cautious when renting here, as such poor-quality vehicles should not be offered for rental and cause trouble for customers.

Fairly satisfied.

Excellent

The car wasn't very new, with an odometer reading of 13,000 kilometers that had clearly been altered. At pickup, I was given a Honda City with wheels produced in 2016. The left front tire had two deep 3mm dents, posing a high risk of a blowout, so I refused to take it. They offered me a Perodua instead, and after replacing the tires the next day, I drove from Kuala Lumpur to Ipoh to switch cars.