I did not receive the car because the company refused to accept my international driving licence whereas other companies had no problems with it. Besides, company has no counter in the terminal and I had to wait for more than an hour after agreed pick-up time before a company representative arrived at the airport. As a result, I was over 2 hours late for my business meeting because I had to search for another car and wait for it to be prepared.

The car was dirty and seats were stained. Lowest end model car with limited standard features. No bluetooth, no automatic windows... very basic four wheels to get from point A to point B. The worst was that the car had 1/8 of a tank of gas when we picked it up at 9PM. We complained but there was nothing they could do. This seemed to be standard operating procedure for this place. I would not ever rent from Green Motion again. The phone number to call for pickup from airport was ringing busy for the first 10 minutes we called. We just had to keep calling back until the phone line was available. I would guess they do not have call waiting.

Easy Rent Cars was easy enough to use but the rental car experience was not worth the savings.

When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website. I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading

It is very difficult if not near impossible to note every little scratch or dent on vehicle at pick-up inspection.

Insurance coverage should be valid at agency where the car is picked up and return to.

Provided a car of a higher class (I ordered a class with manual transmission and gave Toyota avensis with automatic). The car is super clean and in good condition.