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Live chat Email us Service Code: 3300431036
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Excellent value for money

Reviewed: Mon, Dec 23, 2019
About EZU: 9.0 /10
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.
About QEEQ: 10.0 /10
We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.
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Compact | Toyota Corolla Hatchback or similar

Relevant Reviews on EZU Melbourne Airport

Jimmy Lubbers

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Economy | Toyota Yaris or similar
Reviewed: Tue, Jan 28, 2020
“Super friendly staff, good car, high deposit price”
About EZU: 8.0 /10
The guy at the counter was super helpful and friendly.
About QEEQ: 8.0 /10
The voucher is not easy to get. Sometimes loading a long time. Not a clear overview.

M.Myers

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Economy | Toyota Yaris or similar
Reviewed: Tue, Sep 24, 2019
About EZU: 9.7 /10
Simply an easy car hire - highly recommended
About QEEQ: 10.0 /10
Got me a great car hire - highly recommended

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Mini Van | Toyota Tarago or similar
Reviewed: Fri, Jun 14, 2019
“Wrong hours provided - left us in a pinch”
About EZU: 8.7 /10
Decent customer service at pick-up. We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm. When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.
About QEEQ: 8.0 /10

Alan.S

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Jun 4, 2019
“Overall great experience with some minor improvements!”
About EZU: 9.0 /10
Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.
About QEEQ: 9.0 /10
Overall great platform for getting good deal. It will be good to specify the size of luggage or even the size of boot (in cm dimension). I struggle to find the information. Also if possible to share some of the hidden cost example toll device. Which is not a big deal but to make the transaction more transparent.

M.Ward

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 11, 2019
“Very good.”
About EZU: 8.7 /10
Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
About QEEQ: 10.0 /10

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