Very nice experience!

The efficiency at the pick-up and drop-off points is somewhat low. Although the rental fee itself is cheap, there are additional charges for car wash when returning the car and for crossing borders from the Netherlands to Belgium and from the Netherlands to Germany, which are not insignificant (smaller rental companies can indeed be quite tricky).

Poor service attitude. Charged extra fees for a half-hour delay in picking up the car, which was unreasonable.

Average

Poor service, deposit not refunded within the promised time frame, I have no idea about the current status.

The first night I arrived late and the store was already closed, so I had to go again the next day, wasting a day's hotel accommodation.