Terrible

the drivers window was faulty and didn't always work

price drop protector was great.

I had to wait more than an hour from the scheduled time of pick up, of course, with no compensation on their end. They would not try a different terminal when my card would not go through (which had enough funds and only failed with them) They also CHARGED and not blocked the deposit, causing me to lose money in the exchange. They then have some ridiculous fees only detailed on their website and not on the counter. Not only will I never use them again, but I will actively voice against recommending Interrent/Gold Car

car was ok but the phone number provided for the shuttle didn't existed, the customer service as well, there was no direct contact with the local agency, through the online support managed to get a phone contact that redirect my call to a.different country. Someone had to come from 40km away just to take me to the agency 2km away where i got the car at the end, the agency clerk didn't offer any apology neither any partial refund for the time and petrol wasted by the person who took me to the agency. Extremely unacceptable