Bitter sweet

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.

Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.