Delighted

I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.

Like: Friendly, efficient staff Gave me an upgrade w/o additional cost - appreciated that!
Dislike: Very long wait in line - almost 2hrs

Like: My trip was excellent I mostly went down to see my mother and it was worth it she's in very good health thank God
Dislike: Experience in the hotel was not too good the rooms grades Hotel Staffing front desk not so good

Like: Everything, the staff is friendly, helpful and I like their selection of new model cars.
Dislike: Nothing