Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Well done

The address we were given to pick up the car was the wrong address. It took us over an hour to find the correct shuttle to pick up our rental car. We had several shuttles pass us by without even stopping. When we dropped off the vehicle, the owner insisted that we had damaged the car in two tiny little spots and demanded we file an insurance claim. I really think he just wanted insurance money and that the damage was on the car before we ever drove it. The damage was so small and minor that I never would have even noticed it.

Did not realize it was a third party. Car was not clean on inside and was not full of gas. Car was 16000 miles past oil change based on sticker and car had message about needing maintenance.

Car was not the one I reserved car was dirty engine light pn with gas cap missing

Please vet the Car Rental Agency before putting on the website. The Car Rental Agency that I ended with had no idea about my reservation, were clueless about the pick-up location. One of the Allstates customer reps suggested me to take the airport shuttle to La Quinta Hotel and then take an Uber to reach the Pick-up Location. Completely disgusted and disappointed. Won't be using this agency and website ever again.