A bit frustrating this time

Australia

Reviewed: Fri, Feb 7, 2020

About East Coast: 6.0 /10

The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.

About QEEQ: 8.0 /10

As usual, no hassle n everything was smooth

Full Size | Toyota Camry or similar

1 days rental

Relevant Reviews on East Coast CAR RENTAL CAIRNS

H.Shah

Australia

4 day rental

Full Size Van | Toyota Commuter 12 Seats or similar

Reviewed: Wed, Feb 1, 2023

“Easy Rental process”

About East Coast: 10.0 /10

Car was great, worked perfectly. Service was great, the airport shuttle is very convenient and all staff is friendly. Would recommend.

About QEEQ: 10.0 /10

Cheapest options by far, and love the price drop guarantee feature. Saved us about $190! The cancellation options Qeeq provides is great too.

Australia

1 days rental

Compact | Toyota Corolla or similar

Reviewed: Fri, Jul 29, 2022

“Great day trip with the help of a hire car from East Coast Rental.”

About East Coast: 10.0 /10

Very easy to pick-up and drop off the car. The customer service was great. The girl who served us was very helpful and answered any questions we had. All the other staff we came into contact with were very courteous and helpful. Would thoroughly recommend this company.

About QEEQ: 10.0 /10

Very easy process of booking the car and great price.

G.Hunter

Australia

6 day rental

Compact | Toyota Corolla or similar

Reviewed: Fri, Jun 17, 2022

“Stressful”

About East Coast: 8.0 /10

East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.

About QEEQ: 10.0 /10

Australia

1 days rental

Small SUV | Hyundai Kona or similar

Reviewed: Mon, Jun 6, 2022

“Good rental”

About East Coast: 9.0 /10