Discontented

The staff at Interrent for both pickup and dropoff were quiet but competent.

Car was great. Due to heavy traffic on our return we did not have time to fill up the tank. Interrent charged €18 for the fuel which is acceptable then a further €50 penalty for not returning the vehicle full. Very angry at this unreasonably high penalty. I will not use them again.

Their office is very difficult to find, but the personnel was very kind and even waited for me outside office hours after my flight was severely delayed.

Pick up of the car took 1.5 hrs, this was largely due to having to leave a 1200 Euro deposit. As I wanted this to be on credit card we needed a PIN number which I didn’t have, apparently a signature is no longer valid. This was not clear in the booking process. Be aware you will have to leave a large deposit if you use this company. There was also only one member of staff when we arrived so there was a long wait as the staff member was doing everything from checking cars for scratches etc. to paperwork. Although the staff member was friendly it was clearly too much work for one person. The car we eventually got was not the car I had booked and although clean the engine sounded dodgy and it was not a great car.

We waited over 2 hours to get to the counter, and the agents while thorough, seemed overwhelmed. Once we were helped, we were frustrated that the cost was much more than the original amount paid on the website. It was confusing and felt like a rip off.