Internet are a rip off company they have charged me money without my permission for an unknown reaso

It was an absolute zoo at the counter. A full hour of wait. No line. No priority even if there was a number distributor....they did not use it. The staff person had to type all the info even if had fill all that in at the time of the reservation.

I waited for 2 hours in a line up and they proceeded to charge me 200 Euros for being 2 hours late for a pick up. I had already paid for the entire day and they still charged me. This happened to a lot of people in the line. Everyone was very upset. This company offers cheap prices online but steals and lies to you when you're at the counter. EasyRentCars is a great website however dealing with Goldcar will tarnish your reputation. Goldcar is the worst company and customer service I have every dealt with in over 35 years of travel.

Cold car should be working with brokers online who are not trying to trick customers into buying additional assurance.

The worst experience I never had in my life during 40 years of intensive business trip as a CEO. To be fair, I had the opportunity to work with GOLDCAR and it was okay, so I donl;t want to blame GOLDCAR. But my last experience was with an agent named AMAL. It was terrible experience, she forced me to subscribe to extra insurance that I don't need (My car insurance in the US covers my rental cars and I have an extra insurance with my AMEX). She threatened me not to give me a car and when I started calling Easyrentcars she decided to give me the car that already paid for and then she threatened to blacklist me with the support of her colleague (I don't remember his name). Guys, avoid to deal with this lady, she is arrogate, no experience ... she is terrible!... pick another agent.

So far, I have been using Easyrentcars service several time and I have been satisfied every single time. The App is simple, easy to use, straight forward and no strings attached!! Very happy with Easyrentcars service.

Staff very polite and smiley but it was too much. I thought the lady was genuinely super nice and offered to upgrade the car as I was getting married this holiday but what she was offering actually had a price! I declined politely. I was also very surprised to see how expensive the full cover was. I thought I had a good deal when initially booking with goldcar but turns out it is as expensive as others suppliers.

Easy.