It was a great value.

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Ridiculously slow service both upon arrival and departure was even worse It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

45 minutes to process us too long. That's not on the staff. You need more people