HERTZ CAR RENTAL REVIEWS IN SOUTH KOREA

Good

Good

Good

Good

The car air conditioning was on and off at times, not good.

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

Car exceeded expectations. However during the car return. Customer service demanded much more money due to lowered fuel. But however the drive towards the airport requires passing through an island with no fuel top up station. End up paying KRW $10,000 for lowered fuel after negotiations.

great

It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.

Had rented twice in Jeju and only language was an issue, during taking over of the car, staff could not understand some of our questions in English. Nonetheless, staff service is still efficient and also helped us with the language of the in-built GPS. Hertz (or Lotte rent-a-car) has also made it very convenient for car tenants to move from airport to their rental place with high frequency shuttle bus. Will definitely recommend to rent from for people going to Jeju! Thank you!

Sweet and simple, made renting cars an ease, thank you Easyrentcars! And keep it up!

Jeju Branch is fast, efficient and transparent

Staff is helpful and patient, waited for us when we were slightly late due to traffic jam.

The car was generally ok, but cleanliness need to be improve, the seats are dirty (esp at corner/edge of seats) and inside the car with many ants running around

It’s good, esp with insurance coverage, peace of mind, recommended to many friends who are traveling, but apps can be improved, need few attempts to successfully login through gmail (which a bit frustrated), and speed searching can be even better, overall is good

Pick up and drop off easily It was jus located next to seoul station , and and next fuel station So u can refuel and return easily

Fast confirmation, good platform of comparing all price and cars type

The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.

Meet our expectation.

Good platform

Staffs were very helpful and explained in details during pick up process.

The picking up of the vehicle was smooth, instructions on how to return the vehicle was clear.

Great Service from Hertz

One of good online portal for car rental services

The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.

No

Car was beyond our expectations & everything was great.

Booking platform form make it simpler. For my experience during booking process, l can’t even key-in payment card details using others besides the driver’s credit card. But when we’re at the easyrentcar counter, it can be used by anyone cards as long as payment is paid. Hope that payment matter can be made easier. Overall great!!!

Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.

The QEEQ information to get the shuttle bus to Lotte is incorrect. I sent the correct details and they said that they would update. Also had to inform of change of arrival time. Service response was quick and coherent.