18 Car Rental Brands at Calgary Airport (YYC)

Reviewed: March 22, 2024

We booked a grand Cherokee jeep but you did not have in stock. The car we were offered was smaller without winter tyres. We had to upgrade to a premium car as it was our only choice which cost us double the original quote. Not impressed.

Reviewed: January 13, 2024

Thé car i received exceeded my expectations. We were so pleased with the service, the car. We felt safe all the way from pick up to drop off.

Reviewed: December 13, 2023

The car was a surprise as I was hoping for a Toyota Rav4, what I got was a Kia Sportage. Nevertheless, the car performed perfectly, was very comfortable and did well driving on snow. The availability of snow tyres was only apparent at the point I was picking up the car. I wish there was an ability to choose this beforehand.

Reviewed: September 4, 2023

言葉の壁はありましたが丁寧に笑顔で説明してくれました。

Reviewed: May 22, 2023

Staffwere excellent but seemed like line moved very slow

Reviewed: January 21, 2024

AS EXPECTED

Reviewed: November 7, 2023

easy

Reviewed: August 15, 2023

Good customer service

Reviewed: February 23, 2023

Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.

Reviewed: September 15, 2022

I cannot think of any way this experience could be improved upon. Thank you!

Reviewed: January 17, 2024

Para arrendar no estaba en linea la opción con neumáticos para nieve (muy importante en Calgary) en invierno).Eso hizo demorar y no conocer el costo con anticipación. Al coche también faltaba la opción calienta volante.

Reviewed: September 8, 2022

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

Reviewed: July 1, 2022

The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.

Reviewed: April 21, 2022

Car a bit basic, no airplay. Service great.

Reviewed: October 6, 2021

The man that served us was called Guy and he was great. He made the whole process easy and enjoyable. He is a credit to Hertz.

Reviewed: September 11, 2023

They upgraded me from kia rio to BMW X3 SUV for just 15 CAD! The agent was very nice and helpful

Reviewed: July 2, 2023

We had to wait for a very long time for the pick up of the car.

Reviewed: July 20, 2022

Too expensive

Reviewed: November 2, 2021

Very happy with the car

Reviewed: August 19, 2020

The lady who helped me in Calgary was an absolute legend. She saw my back was hurting and helped me out with a more comfortable car. Made my journey 10/10

Reviewed: July 2, 2023

ほぼ新車で良かった。

Reviewed: January 28, 2020

Yes, the car offered was almost a brand new car with only around 300km.

Reviewed: September 18, 2019

The car only had a very quick and basic clean before i got it

Reviewed: September 1, 2019

慣れない私たちに丁寧に接してくれました。本当にありがとうと伝えたいです。

Reviewed: August 25, 2019

車両の洗車が不十分。 AXAの保険証を見せたが、ロードサービス が着いて居ないと嘘をつかれ、追加で加入させられた。

Reviewed: June 16, 2023

픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.

Reviewed: November 11, 2022

Car was crashed and making noises underneath.

Reviewed: August 8, 2022

El coche era el modelo exacto de la reserva. Genial porque tenía un maletero enorme que es lo que necesitaba.

Reviewed: September 20, 2019

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

Reviewed: September 20, 2019

Des frais supplémentaires au moment du retrait du véhicule, avec des explicitations pas très claires. Du coup notre tarif de location peu élevé au départ a doublé. Par exemple, on nous fait payer un plein d'essence entier, même si on loue une voiture pour moins de 48h pour faire juste quelques kilomètres dans le coin, une façon peu honnête d'encaisser beaucoup d'argent. Imaginez ce gain multiplié par des milliers de voitures louées ! Alors que sur tous les lieux touristiques, nous avons rencontré des personnes parlant aussi le français (langue du Québec, province canadienne), chez Budget, personne ne parlait le français.

Reviewed: January 8, 2023

実際借りれたのはシボレーのSUVでしたが大きさも問題なく、借り出し返却できました。

Reviewed: October 13, 2022

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

Reviewed: April 13, 2022

The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.

Reviewed: November 10, 2021

Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual

Reviewed: October 28, 2021

This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!

Reviewed: July 18, 2022

The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.

Reviewed: July 10, 2019

All Good, since the begining

Reviewed: July 9, 2019

National was great no issues.

Reviewed: June 14, 2019

I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)

Reviewed: September 1, 2018

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.

Reviewed: April 23, 2021

Excellent service

Reviewed: November 13, 2020

Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking

Reviewed: September 6, 2019

The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.

Reviewed: September 4, 2019

Smooth process, best price

Reviewed: August 27, 2019

Tout était bien!! Le service en français aurait été apprécié

Reviewed: January 3, 2020

Always friendly service

Reviewed: September 22, 2019

Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting

Reviewed: July 17, 2019

We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.

Reviewed: June 11, 2019

We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.

Reviewed: September 2, 2019

The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...

Reviewed: August 29, 2019

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

Reviewed: August 18, 2019

They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.

Reviewed: August 18, 2019

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

Reviewed: August 17, 2019

All done well. Fast efficient

Reviewed: July 31, 2019

Staff was great on timing and curtious.

Reviewed: July 11, 2019

Thank you guys for making sure that a car is not going to be one of my concerns on my trip with great customer service and great vehicle!

Reviewed: August 17, 2018

Like: Great courtesy, good timing