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Last updated on: March 21, 2026
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48Rental Locations
14Airport Locations
Map View of Car Rental Locations in Austin
Thrifty
9.1/10
Dollar
9.7/10
Avis
9.1/10
Europcar
9.5/10
Hertz
9.2/10
Budget
8.7/10
Alamo
9.9/10
FOX RENT A CAR
7.0/10
PAYLESS
9.0/10
Advantage
7.5/10
Reviewed: August 29, 2025
The staff was very patient. They couldn't find my added driver information in the computer system, but they patiently waited while I looked for the details in my mobile order. The confirmation was received quickly.
Reviewed: August 1, 2025
Even late at night, other counters are available to assist.
Reviewed: September 25, 2025
It's okay, but the additional charges later were unreasonable.
Reviewed: September 23, 2025
The front desk service was friendly, explanations were detailed, and the service attitude was excellent.
Reviewed: September 15, 2025
The car was easy to drive, the process of picking up and returning the car was smooth—an excellent experience overall.
Reviewed: March 4, 2025
You do not expect a hire car to break down after 2 days with 18 miles on the clock. I felt the staff who gave me the replacement car just wanted me gone. The second car was ok
Reviewed: March 24, 2024
Easy procedures, friendly staff, and good vehicle condition.
Reviewed: January 28, 2019
The sign for Europcar could have been bigger and displayed on the wall as the other are. As it is, it is only a small countertop sign which is hard to see and located at a different desk.
Reviewed: February 28, 2025
I came on time and they asked me to wait two hours!!!
Reviewed: November 30, 2023
The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.
Reviewed: July 22, 2020
We received a free upgrade as a special they just started.
Reviewed: August 5, 2019
They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.
Reviewed: December 22, 2022
Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.
Reviewed: January 29, 2020
We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.
Reviewed: November 27, 2019
I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.
Reviewed: November 25, 2019
Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.
Reviewed: September 30, 2019
I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.
Reviewed: June 27, 2019
This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.
Reviewed: April 2, 2019
I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.
Reviewed: March 26, 2019
Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.
