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Disappointing!

Reviewed: Tue, Mar 26, 2019
About Advantage: 5.7 /10
Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.
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Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on Advantage in United States

M.Holcomb

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Tue, Nov 12, 2019
“Good care, marginal service signing in with Advantage”
About Advantage: 8.7 /10
Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.
About QEEQ: 10.0 /10
Everything was efficient and friendly - no problem

G.Mutter

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Tue, Jul 31, 2018
“Great Experience”
About Advantage: 10.0 /10
Like: good car for the price
Dislike: tried too hard to sell me fuel pre pay

a satisfied customer

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Intermediate | Hyundai Sonata 2 Doors or similar
Reviewed: Mon, Jul 16, 2018
“Simple is Great”
About Advantage: 8.2 /10
Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

D.Tirtabudi

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Standard | Toyota Camry or similar
Reviewed: Mon, Jun 18, 2018
“Hire Car”
About Advantage: 8.0 /10
Like: At picking up point, the staff was friendly and helpful
Dislike: So far not really satisfied as I got extra charged that the staff at return point could not explain.

I.Valle

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Mini Van | KIA Sedona or similar
Reviewed: Sat, Jan 6, 2018
“100% Recomended”
About Advantage: 10.0 /10
Like: I really like everything in this rental car experience, the price of the vehicle, the amability ot the staff, the condition of the vehicle looks brand new. Love it !

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