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Last updated on: April 17, 2024
38Rental Locations
12Airport Locations
Map View of Car Rental Locations in Austin
AVIS
8.9/10
Budget
8.6/10
Europcar
8.9/10
Alamo
9.8/10
FOX RENT A CAR
6.9/10
Dollar
8.0/10
Hertz
9.2/10
Thrifty
7.5/10
PAYLESS
9.0/10
Advantage
7.5/10
Reviewed: November 3, 2022
When can I get the $200 for Deposit back after returning the vehicle to the airport garage? It's been 2 days since I returned the car, but my card doesn't collect $200. Please check and return it.
Reviewed: January 20, 2020
staff was helpful and fast allotment of the car. However it will be great if the personnel at the counter can tell us about what car has Android Auto or Apple CarPlay..
Reviewed: March 4, 2024
Agent was very helpful and offered us an upgrade at very good price.
Reviewed: August 28, 2023
The staff at the Austin Downtown pick up office were extremely polite, courteous and professional. Special mention to Adolph who made the car return effortless and seemed genuinely pleased that we had a great experience. He engaged in polite conversation asked how our holiday went and what we thought of the car. A star man and a credit to Budget.
Reviewed: October 27, 2022
This was a great car, for a great price, with free upgrade To a Buick Enclave. Thank You
Reviewed: April 20, 2022
There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.
Reviewed: January 28, 2019
The sign for Europcar could have been bigger and displayed on the wall as the other are. As it is, it is only a small countertop sign which is hard to see and located at a different desk.
Reviewed: November 30, 2023
The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.
Reviewed: July 22, 2020
We received a free upgrade as a special they just started.
Reviewed: August 5, 2019
They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.
Reviewed: December 22, 2022
Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.
Reviewed: January 29, 2020
We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.
Reviewed: November 27, 2019
I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.
Reviewed: November 25, 2019
Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.
Reviewed: September 30, 2019
I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.
Reviewed: November 30, 2021
El auto estaba todo abollado, el techo sucio, las gomas decían que faltaba presión
Reviewed: October 13, 2019
Très bonne voiture de location. Rien à dire à part le nettoyage un peut bâclé dans l’habitacle.
Reviewed: September 1, 2019
Hertz staff were excellent and helpful. Pick up and drop off were super easy Car exceeded expectations but could've been vacumed better.
Reviewed: July 5, 2019
The truck was fantastic and the Hertz staff were great
Reviewed: February 10, 2020
The line was very long, but the person who helped us was friendly.
Reviewed: June 27, 2019
This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.
Reviewed: April 2, 2019
I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.
Reviewed: March 26, 2019
Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.
