To drive in Iceland, many car rental companies require the driver to present a valid national driver's license that has been held for at least 2 years.
An International Driving Permit (IDP) is highly recommended for anyone living outside of Iceland. Especially if your domestic driver's license is printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc), anInternational Driving Permit (IDP/IDL) or an official translation in English is required together with your driver's license when you drive in Iceland.
*Attention! Some car rentalcompanies would have different requirements. Please check Terms and Conditions during the booking process.
Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.
Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)
The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.
had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself
Staff were very helpful when picking up the car and very informative
When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard
Not so good:The car made a terrible noise when accelerating from after shifting gears. Note that it had 163000kms on its clock
The front seats were all stained.
Very good: the car was comfortable and drove fine everywhere for 5 days. It had heated seats and heated wheel a nice bonus in november
8.7Very good experience with Global, the staff were really good and friendly
quick efficient and upgraded to Ford Kuga as there was going to be a wait for the Suzuki. The car had done 150k km but was good condition everything worked and was top of the range. No faults with car at all. Returning the car was very quick and easy.
The car was in a terrible condition, and the check engine light was on the entire time and one of the back doors didn't open. It was also given to us empty of fuel so rather than getting used to the roads we had to frantically drive round looking for a petrol station.
6More experience - face up to the untruthful counter staff and unreliability rental car company
It is the worse car rental company in my travelling journey up to now!!
Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen....
Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!
Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.
We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.
9.7Great service, car in good condition, very competitive price.
Great service, car in good condition, flexible and no pushy insurance upsell. There was someone waiting for us at the airport with our names to pick us up - everything went fast and smooth.
9.7Very great experience with EasyRentCars service and Fara service
Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.
Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.
9.3Excellent ...great customer service. Would definitely recommend Lotus and easyrentcars
Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.
9.7quick easy and competitively priced, will be using again
friendly and efficient staff.
nice car - free upgrade.
quick and easy pick up and drop off.
only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.
Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.
The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.
Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.
7Rental company unprofessional, not responsible and not service oriented.
Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind?
Car remote got cranky after the first few days. Thought was due to weak battery.
On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works.
On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk.
Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start.
Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude).
Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt.
Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later.
Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.
Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.
5.7Very Bad Experience. Not recommend all.
It take me almost 2 hours just to collect the car.
wait too long to get the car.
From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car.
After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min.
end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car.
When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer.
conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.
6Disappointed & Terrible experience for Green Motion Car Rental.
I rented a GOLF in auto transmission with a higher price but end the staffs offer me with a Mazda 2 in manual transmission. I was surprise and asked them that I thought I rented a GOLF in auto when booking but I was told by the staffs it is similar car. I said when I book online that time Mazda 2 or Hyundai i30 is cheaper than a GOLF. But the staffs told me that this is only similar car that they have so end up I they give me a Mazda 2 auto transmission.
I’m very big size so when I’m getting in or out from the Mazda 2 always will have some difficulties.
The car conditions was terrible as the engine check light indicator was on when I got the car and they told me is fine as it has been like this for awhile and after i drove for a feed day the water and tires indicator light on.
I’m quite disappointed and upsets that it was a totally different type of car that I booked and the condition of the cars was so terrible that I need to worry for my whole trips that will this car breakdown halfway.
I will definitely not to recommend any of my friends or book any car rental from this company again.
Green Motion staff was great, friendly and knowledgeable. Though they aimed at telling us the ash and sand damage is not covered by any insurance even I got Super Protection that covers all in my rental. They talked many times and eventually I was made to buy the ash and sand protection.
When we returned car the staff at the car rental company said the car has a little scratch that even can't be seen it. They were trying to make us to pay for this damage and finally we found this scratch in the photo that we took before. we fought with this guy in a hour and almost missed flight.
I will not use this GREEN MOTION again!
By the way, I saw people complain the same situation in internet..
7.7When we went to pick up the car the guy at the counter was pushing too hard to buy insurance
The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 11, 2022
Destination: Keflavik
Car was a little dirty with food from previous renter, but very happy with the upgrade suggestion and service provided
View moreAugust 9, 2022
Destination: Keflavik
Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.
View moreAugust 8, 2022
Destination: Keflavik
Todo muy bien, un servicio rapido y el coche estaba en perfecto estado. A la hora de la devolución ningun problema
View moreJuly 16, 2022
Destination: Keflavik
Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)
View moreJuly 5, 2022
Destination: Keflavik
Excelente servicio en el mostrador, personal amable y dedicado. Coché cumplió con las expectativas
View moreJune 28, 2022
Destination: Keflavik
Great service, friendly team.
View moreJune 20, 2022
Destination: Keflavik
The wait time to pick up the car was ~45 minutes. Other than that I have no complaints, the vehicle was as described, it performed well.
View moreJune 8, 2022
Destination: Keflavik
The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.
View moreApril 26, 2022
Destination: Keflavik
had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself
View moreApril 19, 2022
Destination: Keflavik
Staff were very helpful when picking up the car and very informative When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard
View moreApril 19, 2022
Destination: Keflavik
Easy to find location. Free upgrade to SUV. Friendly service.
View moreJanuary 26, 2022
Destination: Keflavik
Really happy with the service of the counter staff when I picked up the vehicle.
View moreDecember 1, 2021
Destination: Keflavik
Not so good:The car made a terrible noise when accelerating from after shifting gears. Note that it had 163000kms on its clock The front seats were all stained. Very good: the car was comfortable and drove fine everywhere for 5 days. It had heated seats and heated wheel a nice bonus in november
View moreNovember 27, 2021
Destination: Reykjavik
The car was absolutely fine. Did everything I needed it to. Not the golf I ordered but a more than adequate substitute.
View moreOctober 28, 2021
Destination: Keflavik
quick efficient and upgraded to Ford Kuga as there was going to be a wait for the Suzuki. The car had done 150k km but was good condition everything worked and was top of the range. No faults with car at all. Returning the car was very quick and easy.
View moreSeptember 23, 2021
Destination: Keflavik
The car was in a terrible condition, and the check engine light was on the entire time and one of the back doors didn't open. It was also given to us empty of fuel so rather than getting used to the roads we had to frantically drive round looking for a petrol station.
View moreSeptember 19, 2021
Destination: Akureyri
The car gas tank was not full and the passenger side door did not open from the inside.
View moreAugust 19, 2021
Destination: Keflavik
Got an even better car then the one we booked. Staff was extremely helpful.
View moreMarch 22, 2020
Destination: Reykjavik
It is the worse car rental company in my travelling journey up to now!! Unreliability - I was booked a diesel used car for ten days more journey half-year before in order to economy fuel consumption , but only a gasoline car to be chosen.... Untruthful - The staff mislead much compensated cost instead of the fact as some damage to be found!
View moreMarch 8, 2020
Destination: Keflavik
Fara are a great car hire company. Someone answered the phone straight away. We were picked up in about 10-15 mins. The car was immaculate and the counter staff were very friendly.
View moreMarch 4, 2020
Destination: Keflavik
The staffs are helpful. We got free GPS and WiFi which are a great deal.
View moreFebruary 25, 2020
Destination: Keflavik
Car had a lot of smaller dents and scares. For the rest all well, no additional comments.
View moreFebruary 20, 2020
Destination: Keflavik
We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.
View moreFebruary 13, 2020
Destination: Keflavik
Great people work there. Everything was perfect exept one thing - radio wasn't workin in the car.
View moreFebruary 8, 2020
Destination: Reykjavik
The car wasn’t the Fiat 500 we had hoped for. But the Toyota Yaris they have us was brilliant! Lovely reception area with hot drinks.
View moreJanuary 30, 2020
Destination: Reykjavik
Good
View moreJanuary 15, 2020
Destination: Keflavik
Great service, car in good condition, flexible and no pushy insurance upsell. There was someone waiting for us at the airport with our names to pick us up - everything went fast and smooth.
View moreJanuary 3, 2020
Destination: Reykjavik
got the car as advertised and not an 'equivalent', which was perfect
View moreDecember 24, 2019
Destination: Reykjavik
Excellence service. The lady driver very helpful and friendly. She assist us to pick up our luggage at locker area and drop us at airport. The guy that at the counter explain the contract with us and speed of pick up and drop off process very fast. HIGHLY RECOMMEND.
View moreDecember 15, 2019
Destination: Keflavik
Not realising that the pick up location is outside the airport and waiting for transportation. Disappointing to have been given a different car to our selection.
View moreDecember 12, 2019
Destination: Reykjavik
Process was smooth and pleasant all round.
View moreDecember 5, 2019
Destination: Keflavik
Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.
View moreNovember 22, 2019
Destination: Reykjavik
It will be better if the staff tell us about the tunnel fee when we pick up the car
View moreNovember 4, 2019
Destination: Reykjavik
friendly and efficient staff. nice car - free upgrade. quick and easy pick up and drop off. only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.
View moreOctober 14, 2019
Destination: Reykjavik
Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.
View moreOctober 14, 2019
Destination: Keflavik
The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.
View moreOctober 13, 2019
Destination: Reykjavik
Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.
View moreOctober 12, 2019
Destination: Keflavik
Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.
View moreOctober 9, 2019
Destination: Reykjavik
We had to change first car as we felt it was not reliable ,car was changed and that car was brought to us and that car was fine
View moreOctober 7, 2019
Destination: Reykjavik
The staff in Reykjavik was excellent. Very helpful and friendly.
View moreSeptember 30, 2019
Destination: Keflavik
Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.
View moreSeptember 26, 2019
Destination: Reykjavik
Great customer service by Goldcar. Very helpful staff and amazing response.
View moreSeptember 18, 2019
Destination: Reykjavik
wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.
View moreSeptember 17, 2019
Destination: Reykjavik
I rented a GOLF in auto transmission with a higher price but end the staffs offer me with a Mazda 2 in manual transmission. I was surprise and asked them that I thought I rented a GOLF in auto when booking but I was told by the staffs it is similar car. I said when I book online that time Mazda 2 or Hyundai i30 is cheaper than a GOLF. But the staffs told me that this is only similar car that they have so end up I they give me a Mazda 2 auto transmission. I’m very big size so when I’m getting in or out from the Mazda 2 always will have some difficulties. The car conditions was terrible as the engine check light indicator was on when I got the car and they told me is fine as it has been like this for awhile and after i drove for a feed day the water and tires indicator light on. I’m quite disappointed and upsets that it was a totally different type of car that I booked and the condition of the cars was so terrible that I need to worry for my whole trips that will this car breakdown halfway. I will definitely not to recommend any of my friends or book any car rental from this company again.
View moreSeptember 14, 2019
Destination: Reykjavik
Green Motion staff was great, friendly and knowledgeable. Though they aimed at telling us the ash and sand damage is not covered by any insurance even I got Super Protection that covers all in my rental. They talked many times and eventually I was made to buy the ash and sand protection.
View moreSeptember 14, 2019
Destination: Keflavik
The pick up time was 8 am the erp showed up at 910 and told me he did not have to answer me sa to why he was late he looked hung over
View moreSeptember 14, 2019
Destination: Keflavik
When we returned car the staff at the car rental company said the car has a little scratch that even can't be seen it. They were trying to make us to pay for this damage and finally we found this scratch in the photo that we took before. we fought with this guy in a hour and almost missed flight. I will not use this GREEN MOTION again! By the way, I saw people complain the same situation in internet..
View moreSeptember 12, 2019
Destination: Keflavik
We waited almost 2 hours to pick up the vehicle. Very disorganized office
View moreSeptember 8, 2019
Destination: Keflavik
Long wait to pick up our vehicle, almost 2 hours. Wouldn’t reimburse us for bringing the car back a day early when our flights got changed.
View moreSeptember 5, 2019
Destination: Keflavik
The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.
View more