GOLDCAR, Malaga Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

GOLDCAR - Malaga Airport Information, Car Rental Instructions & Policies

Address

AGP Arrivals terminal. Floor - 1, Andalucía/Andalusia, Málaga, 29004, Spain

Telephone

+34 918 341 400

Pick-up Instructions

You can walk to the counter of GOLDCAR - Malaga Airport car rental.

IMPORTANT: Customers can arrive at either Terminal 2 or Terminal 3. Customers have to follow the indications to the luggage reclaim belts and once they have arrived to the floor where the belts are located, they should go down to the floor -1 (without leaving the building) by using the lifts or the escalator. They will have to go to the rent a car area and they will find our office there. The Walk-in Customers have to go to the rental car park situated next to the public car park located on level 0. This is the Vehicle Drop-off Area where our branch is situated.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 950-2000	15-30
Kia K4 Pack up ^	EUR 1400	15-30
Kia K4 Pack up ^	EUR 1400	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

DinersClub,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.95 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 4 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Portugal Andorra France Italy Gibraltar	EUR 13.2 per day

Travel to France, Italy, Portugal: only their continental area is allowed to drive on. It also authorizes you to be able to transfer and drive the vehicle between (i) the territory of mainland Spain and the Balearic Islands (except the island of Formentera) and vice versa, (ii) between the Balearic Islands (except the island of Formentera), and (iii) also between the Canary Islands.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Ford Focus,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 1400 for Ford Focus,Renault Captur,Vauxhall Mokka,Dacia Sandero,Peugeot 308,Peugeot 308,Nissan Sentra Or Similar,Mercedes A Class,Chevrolet Impala Or Similar,Audi A1,Kia K4,Citroen C4 Grand Space Tourer,Toyota Corolla Cross At,Bmw 2 Series Active Tourer,

EUR 2000 for Ford Grand Tourneo,Ssanyong Rodius,Toyota Crown Or Similar,Genesis G70,Chrysler Voyager,Audi A1-sb,Bmw 1 Series,Tesla Model 3,Bmw 3 Series,Nissan Sunny Or Similar,Mercedes-benz Gls450 Or Similar,

EUR 3500 for ,

Theft Insurance Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Ford Focus,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 3500 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Malaga Airport

Railway Stations

0.8 mi from Aeropuerto

1.2 mi from Guadalhorce

2.2 mi from Plaza Mayor

Hotels

3.5 mi from TocToc Pacifico Beach Apartment con Aparcamiento

5.6 mi from Letmalaga Malagueta

5.9 mi from La Casa Azul B&B Apartments

Other Landmarks

5.2 mi from Malaga Cathedral

5.3 mi from Alcazaba

CHECK RATES

Map view of GOLDCAR Store Location

coordinates: 36.682772 -4.502184

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 7.6
Vehicle cleanliness: 8.6
Spaciousness: 8.8
Counter staff: 5.8
Pick-up location: 7.0
Drop-off location: 6.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

R.McShane
Malaga
10 /10 Excellent
Reviewed: Monday, April 29, 2019
Staff member was helpful and spoke good English. Cat was a brand new Citroen. Good service
Read More >
Jack
Boulogne - Billancourt
6.3 /10 Average
Reviewed: Monday, May 13, 2019
Goldcar was fine and very good value for money. However, trying to return the car to the Goldcar desk area was a nightmare! Going round in circles and trying to find access to -2 level was a real challenge! Even having to go the wrong way down at the -2 level in the end! A real hassle when signage contradicts and then disappears not helpful. And time spent at drop-off was mostly trying to find it!
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B.Gollanapalli
Malaga
6.7 /10 Average
Reviewed: Monday, May 27, 2019
They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card
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Disappointed customer
Malaga
6 /10 Average
Reviewed: Tuesday, May 28, 2019
The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.
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Pawel
Malaga
10 /10 Excellent
Reviewed: Saturday, June 1, 2019
Perfect car, as always in goldcar, fair policy, friendly staff
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a.cairns
Malaga
7 /10 Good
Reviewed: Thursday, June 6, 2019
this is what I've posted on social media - Car hire visitors to the Costa Del Sol buyer beware!
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C.Higgins
Malaga
4.7 /10 Average
Reviewed: Sunday, June 23, 2019
Awful. I was really quite shocked by the service at Goldcar Malaga Airport. Firstly we could not find the pick up location it is not sign posted. After an hour of trying to find it in the terminal and asking we eventually found the car lot where the cars were and Goldcar staff but only tobe told the main counter was back in the terminal and we had to go there. We explained we had already been looking for an hour could they not help us and they said no. While this was happening 3 other couples approached with the same problem so clearly a signage problem and not just us. Once we did find the main counter I waited nearly another hour to be served. The staff member I spoke with was rude and aggressive. Honestly shocking manner and tone. Then her informing me of all these additional charges I wasn't aware of - no clear explanation of these charges either. She demanded I buy the additional insurance even when I told her I did not need it as I had my own. She told me it would be unlikely I would get my 1400 euro deposit back unless I took the insurance. I told her that was basically a threat to spend more money and that wasn't ok and I wouldn't purchase it. She then told me I had to or she wouldn't give me the car. Then she told me I had to pay about 90 euro for the fuel because the tank was full and they had filled it for me and then there was another 27 euro refilling service fee when I returned it. I explained that this has never been the case when hiring a car. It is always full when you pick up and you bring it back full. I said at best I would pay the 90 euro for the full tank even though this is above the average cost for a tank and I would refill it myself to save the 27 euro. She told me I could not do this as it was in the terms and conditions and that if I did not pay both these fees she would not give me the car. But I have now also just received by email a bill for 38 euros charge to refill the tank. What is going on here???? I feel lied to and extorted.
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J.McNairn
Malaga
5 /10 Average
Reviewed: Saturday, June 29, 2019
Had to go for a larger car, which I thought we might, but had HORRENDOUS experience with GOLDCAR!!! My c/card (the same one used to make booking) was rejected at checking, and on checking with my card provider, was told this rejection was instigated by the rental company itself (bizarre!) and at the moment am still trying to have a satisfactory explanation for this from them! Because of this nonsense contrived, it would seem, by GOLDCAR itself, this meant I had to totally rebook with them, costing me a supplementary 300euros almost, ENTIRELY due, it would appear, to GOLDCAR!!!!! Still ongoing, but not expecting too much from them with their attitude at the moment! Disappointed doesn’t seem strong enough!
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K.Pasztor
Malaga
9.3 /10 Excellent
Reviewed: Thursday, July 25, 2019
Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)
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R.Gula
Malaga
6.3 /10 Average
Reviewed: Saturday, August 17, 2019
I collected a hire car from you at Malaga airport on the 5th August 2019. Initially I felt the biting point of the car felt high. The car was then lightly driven to our apartment in Manilva and a few time locally over the next 6 days. I estimate I covered 200km over flat local roads and driving safely with my young family. On the Sunday 11th around 9:30am, we drove as a family to Estepona and the car was losing drive and appeared the clutch was failing. (Your mechanical report will be able to provide technical diagnosis). I managed to get the car very carefully and slowly into Estepona. I then immediately called Goldcar customer services to inform them of the situation and they advised me to drive to Malaga airport to replace the car as this was the only office open on Sunday. Just outside Estepona approaching the AP7, the car came to a complete halt on the side of the road and was no longer drivable. On calling the breakdown recovery service and reporting the issue, a tow truck came to collect me and my young son. As you will appreciate, the hour wait for the tow truck in plus 30 degree heat on the side of a dual carriage way, put my son and I at considerable risk of harm. The car had to be winched onto the back of the tow truck. We continued our journey to the Goldcar Garage next to the airport and were able to collect our things from the car. We were then driven back to the car collection point within the airport. By this time about 3 hours have elapsed and we joined a queue which took a further 45 mins to be served.On reporting the issue, I would have expected a replacement car would have be provided, as the original car had fallen short of the service we had paid for i.e. being driveable. We would have also have expected an apology from Goldcar for not proving a roadworthy car that we had paid for in good faith. This was not to be the case
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M.Razvan
Malaga
9.3 /10 Excellent
Reviewed: Monday, August 26, 2019
I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.
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A.CASTRO
Malaga
5.7 /10 Average
Reviewed: Monday, September 9, 2019
We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.
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A.Ostrovsky
Malaga
5.3 /10 Average
Reviewed: Monday, September 16, 2019
Car was in poor condition, badly cleaned. The staff was not friendly at all.
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I.Szilard
Malaga
10 /10 Excellent
Reviewed: Tuesday, October 8, 2019
good experience
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W.Tait
Malaga
10 /10 Excellent
Reviewed: Friday, September 30, 2022
The whole process was so smooth and the lady at the Goldcar desk on pick was really friendly and helpful. Thank you so much.
Read More >