Hertz, Barajas Airport Car Rental

3% OFF

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4,MADRID BARAJAS AIRPORT.,28042,ES

Telephone

+34902305230 / +3491393722

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Serviced by Hertz. Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.3731715 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Grand Scenic-diesel, Maserati Ghibli, Kia Optima, Mercedes S-class, Bmw X3, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Audi Q7, Bmw X 4 2.0 D, Volvo Xc60, Benz Vito, Clio Cargo Van, Ford Custom, Fiat Scudo Sx, Ford Transit Custom, Mercedes Sprinter Refrigerated, Daily Hayon 20m3, Ford Transit 350l, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15.75/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 14/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Suzuki Jimny,Alfa Romeo Tonale,

EUR 1015 for Citroen Ec4,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Cupra Formentor,

EUR 1102.53 for Fiat Egea Cross,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Ford Explorer,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Volkswagen Golf,Renault Zoe-electric,

EUR 1200 for Volkswagen Taigo,Peugeot 308,Fiat Panda 5 Doors,Opel Adam,Fiat Lounge 500 C,Mercedes Smart For Two,

EUR 1400 for Mini One,Ford Focus,Toyota Ch-r,Seat Alhambra,Seat Alhambra,Hyundai Elantra,Skoda Octavia,S Ford Kuga Aut.,Ford Kuga,Citroen C4 Picasso,Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,Fiat 500.100% Electric. Range Up To 180km,Volkswagen Passat,Volvo Xc40,Ford Kuga,Mystery Car,

EUR 1500 for Audi A6,

EUR 1508 for Compact Elite,

EUR 1600 for Toyota Proace,

EUR 1800 for Bmw Z4 Roadster,Volvo Xc60,Skoda Karoq Suv Aut,Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 1010 for Renault Talisman,Skoda Kamiq,

EUR 1080 for Renault Austral,

EUR 1200 for Cupra Born,Peugeot E-2008 Bev,Opel Corsa E,Fiat 500e-electric,

EUR 1800 for Audi Q5 Automatico,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace,Audi Q3,

EUR 2000 for Kia Optima,Maserati Ghibli,Mercedes E250 Convertible,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Bmw X 4 2.0 D,Audi Q7,Bmw X5 Luxury Suv-4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Vw Polo Hyundai Hb20,

EUR 790 for Vw Golf 5 Doors,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Renault Megane,Hyundai Ioniq,Audi A3 Sportback,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Audi A3 Convertible,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Fiat Scudo Sx,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Renault Megane,

EUR 1200 for Volkswagen Taigo,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Peugeot 308,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Audi A3 Convertible,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Volkswagen Golf,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Cupra Born,

EUR 805 for Audi A3 Sportback,

EUR 1400 for Mercedes Clase A O Similar,

EUR 790 for Vw Golf 5 Doors,

EUR 1200 for Peugeot E-2008 Bev,

EUR 1800 for Bmw Z4 Roadster,

EUR 1200 for Fiat Panda 5 Doors,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Vw Polo Hyundai Hb20,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Seat Alhambra,

EUR 3000 for Polestar 2,

EUR 1800 for Audi Q5 Automatico,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Hyundai Elantra,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Alfa Romeo Tonale,

EUR 1800 for Opel Grandland,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Citroen C4 Picasso,

EUR 790 for Peugeot 5008,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 2000 for Kia Optima,

EUR 2200 for Mercedes E Class,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Audi Q7,

EUR 2800 for Bmw X5 Luxury Suv-4wd,

EUR 2000 for Maserati Ghibli,

EUR 1200 for Opel Adam,

EUR 1400 for Fiat 500.100% Electric. Range Up To 180km,

EUR 1200 for Fiat Lounge 500 C,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Skoda Karoq Suv Aut,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Renault Talisman,

EUR 1400 for Volkswagen Passat,

EUR 1400 for Volvo Xc40,

EUR 1800 for Audi Q3,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mystery Car,

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Suzuki Jimny,Alfa Romeo Tonale,

EUR 1015 for Citroen Ec4,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Cupra Formentor,

EUR 1102.53 for Fiat Egea Cross,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Ford Explorer,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Volkswagen Golf,Renault Zoe-electric,

EUR 1200 for Volkswagen Taigo,Peugeot 308,Fiat Panda 5 Doors,Opel Adam,Fiat Lounge 500 C,Mercedes Smart For Two,

EUR 1500 for Audi A6,

EUR 1508 for Compact Elite,

EUR 1600 for Toyota Proace,

EUR 1800 for Bmw Z4 Roadster,Volvo Xc60,Skoda Karoq Suv Aut,Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 1010 for Renault Talisman,Skoda Kamiq,

EUR 1080 for Renault Austral,

EUR 1200 for Cupra Born,Peugeot E-2008 Bev,Opel Corsa E,Fiat 500e-electric,

EUR 1800 for Audi Q5 Automatico,Opel Grandland,Toyota Corolla Hatch,Audi Q5 Inc,Jaguar E-pace,Audi Q3,

EUR 2000 for Kia Optima,Maserati Ghibli,Mercedes E250 Convertible,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Bmw X 4 2.0 D,Audi Q7,Bmw X5 Luxury Suv-4wd,Bmw X3,Mercedes S-class,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Tesla Model 3-electric,Polestar 2,Model Y Lr-electric,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Clio Cargo Van,

EUR 775 for Jeep Avenger Hybrid,Vw Polo Hyundai Hb20,

EUR 790 for Vw Golf 5 Doors,Peugeot 5008,Jeep Compass,

EUR 800 for Ford Custom,

EUR 805 for Renault Megane,Hyundai Ioniq,Audi A3 Sportback,Citroen C4 Picasso,

EUR 840 for Alfa Romeo Giulietta,

EUR 850 for Daily Hayon 20m3,

EUR 880 for Audi A3 Convertible,Volkswagen T-roc Cabrio,Volkswagen The Beetle,

EUR 900 for Fiat Scudo Sx,

EUR 950 for Mercedes Sprinter Refrigerated,Ford Transit Custom,

EUR 1400 for Mini One,

EUR 805 for Renault Megane,

EUR 1200 for Volkswagen Taigo,

EUR 805 for Hyundai Ioniq,

EUR 1400 for Ford Focus,

EUR 1200 for Peugeot 308,

EUR 775 for Jeep Avenger Hybrid,

EUR 880 for Audi A3 Convertible,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen The Beetle,

EUR 1191.92 for Volkswagen Golf,

EUR 1400 for Toyota Ch-r,

EUR 1200 for Cupra Born,

EUR 805 for Audi A3 Sportback,

EUR 1400 for Mercedes Clase A O Similar,

EUR 790 for Vw Golf 5 Doors,

EUR 1200 for Peugeot E-2008 Bev,

EUR 1800 for Bmw Z4 Roadster,

EUR 1200 for Fiat Panda 5 Doors,

EUR 1191.92 for Renault Zoe-electric,

EUR 809 for Suzuki Jimny,

EUR 775 for Vw Polo Hyundai Hb20,

EUR 3000 for Tesla Model 3-electric,

EUR 1800 for Volvo Xc60,

EUR 1400 for Seat Alhambra,

EUR 3000 for Polestar 2,

EUR 1800 for Audi Q5 Automatico,

EUR 950 for Mercedes Sprinter Refrigerated,

EUR 1200 for Opel Corsa E,

EUR 1400 for Hyundai Elantra,

EUR 1400 for Skoda Octavia,

EUR 1000 for ,

EUR 1080 for Alfa Romeo Tonale,

EUR 1800 for Opel Grandland,

EUR 1400 for Ford Kuga,

EUR 950 for Ford Transit Custom,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Citroen C4 Picasso,

EUR 790 for Peugeot 5008,

EUR 1400 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

EUR 1800 for Toyota Corolla Hatch,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 2000 for Kia Optima,

EUR 2200 for Mercedes E Class,

EUR 2800 for Bmw X 4 2.0 D,

EUR 2800 for Audi Q7,

EUR 2800 for Bmw X5 Luxury Suv-4wd,

EUR 2000 for Maserati Ghibli,

EUR 1200 for Opel Adam,

EUR 1400 for Fiat 500.100% Electric. Range Up To 180km,

EUR 1200 for Fiat Lounge 500 C,

EUR 1200 for Fiat 500e-electric,

EUR 1200 for Mercedes Smart For Two,

EUR 1800 for Skoda Karoq Suv Aut,

EUR 2000 for Mercedes E250 Convertible,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Renault Talisman,

EUR 1400 for Volkswagen Passat,

EUR 1400 for Volvo Xc40,

EUR 1800 for Audi Q3,

EUR 1010 for Skoda Kamiq,

EUR 3000 for Model Y Lr-electric,

EUR 1800 for Mercedes-benz Cle Cabriolet *model Guaranteed*,

EUR 2800 for Bmw X3,

EUR 2800 for Mercedes S-class,

EUR 1400 for Mystery Car,

USD 0 for other car models.

EUR 1100 for ,

EUR 1200 for ,

EUR 1600 for ,

EUR 1900 for ,

EUR 2100 for ,

EUR 3000 for ,

EUR 3900 for ,

EUR 4200 for ,

EUR 5500 for ,

EUR 2299 for ,

EUR 986.15 for ,

EUR 937.75 for ,

EUR 1331 for ,

EUR 1064.8 for ,

EUR 974.05 for ,

EUR 2541 for ,

EUR 1306.8 for ,

EUR 2178 for ,

EUR 1936 for ,

EUR 810.7 for ,

EUR 978.89 for ,

EUR 1210 for ,

EUR 4719 for ,

EUR 3630 for ,

EUR 1452 for ,

EUR 955.9 for ,

EUR 1343.1 for ,

EUR 6655 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

6.1 mi from Chamartin Station

8.5 mi from Atocha Train Station

Hotels

7.2 mi from Eurostars Suites Mirasierra

7.6 mi from Hotel Claridge Madrid

9 mi from PYR se1ect Plaza Mayor II y III

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

The Rental Desk

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.4
Counter staff: 0.4
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Monday, December 22, 2025
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
J.L
Madrid
7.3 /10 Good
Reviewed: Monday, December 22, 2025
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
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Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Car pickup was very fast
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Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Helen Emerson
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Monday, December 22, 2025
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Very good
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Joan Hardy
Madrid
8 /10 Very good
Reviewed: Monday, December 22, 2025
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
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Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Rory Kit
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Monday, December 22, 2025
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
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David Noah
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Beatrice Daisy
Madrid
4 /10 Average
Reviewed: Monday, December 22, 2025
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Georgia Stuart
Madrid
8 /10 Very good
Reviewed: Monday, December 22, 2025
Transparent pricing with no hidden charges; good value for money.
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Miriam Lily
Madrid
8 /10 Very good
Reviewed: Monday, December 22, 2025
Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.
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Everley Burke
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Highly professional and efficient.
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Tony Barrett
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Overall, it was satisfactory.
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Myra Lawrence
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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Marsh Price
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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Simona Guy
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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John Bellamy
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
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Cliff McCarthy
Madrid
8 /10 Very good
Reviewed: Monday, December 22, 2025
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
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Jared Swift
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
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Lydia Scott
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Good service attitude, clear explanation of contract terms.
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Dave Will
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Excellent
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Gwendolyn Elinor
Madrid
6 /10 Average
Reviewed: Monday, December 22, 2025
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Rex Hearst
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Satisfied
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Dunn Raphael
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Excellent service.
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Luther Bruno
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Excellent
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Dana Haywood
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
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Amos Ella
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
Very satisfied.
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Anonymous
Madrid
10 /10 Excellent
Reviewed: Monday, December 22, 2025
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
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Diana Bert
Madrid
2 /10 Poor
Reviewed: Monday, December 22, 2025
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