Located 23km Northwest from downtown Melbourne, Australia. The Melbourne Tullamarine International Airport is the largest and most important on the continent. So rent a Europcar car through QEEQ and as soon as you get off your plane you are ready to explore the City of Literature, visit the National Sports Museum or travel down the Great Ocean Road.
The Airport is easily navigated on foot taking you only 10 minutes to walk from end to end. You can easily find the Europcar Rental Counter at both Domestic. When returning, the lot for Europcar rental cars at Melbourne Airport is located at Arrivals Drive, Melbourne, VI. Europcar accepts cash payments here as long as your produce a return ticket out of Melbourne International on the date of return.
With QEEQ you can look for the best Europcar Rental Deals for the car of your choice. Partnering with Europcar, we provide our guests with the best price guarantee policy and 24/7 online customer service. And now, with our price drop protector, we will always be on the lookout for a lower deal and if the price drops we will re-book with Europcar ensuring you enjoy the most savings possible!
/10
Vehicle condition
9.2Vehicle cleanliness
9.6Spaciousness
9.1Counter staff
8.1Pick-up location
7.9Drop-off location
9.0Pick-up time
Drop-off time
6.3
Not so great experience
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
Melbourne
Reviewed: January 6, 2023
9.3
smooth and good
the counter staff was helpful. the process was smooth. car was clean
Melbourne
Reviewed: August 17, 2022
9
Poor communication, unfriendly and inconsiderate staff
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Melbourne
Reviewed: June 9, 2022
8.7
Good, but pick up experience/ instruction can be improve on.
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
Melbourne
Reviewed: May 31, 2022
10
Great service of highest quality
Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.
Melbourne
Reviewed: May 9, 2022
6.7
a bit of a faff
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
Melbourne
Reviewed: February 24, 2022
9
Good car, easy booking
Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.
Melbourne
Reviewed: June 28, 2020
10
Enjoyable enough
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
Melbourne
Reviewed: March 13, 2020
10
First class service
Excellent swift service
Melbourne
Reviewed: March 12, 2020
8.3
Overall good car rental experience but could have been improved by less time to pickup
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
Melbourne
Reviewed: February 28, 2020
10
Short rental, all great
All good as always!
Melbourne
Reviewed: February 26, 2020
10
Excellent
Wonderful car but pricey
Melbourne
Reviewed: February 25, 2020
8.3
Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
Melbourne
Reviewed: February 20, 2020
7
Good
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
Melbourne
Reviewed: February 7, 2020
10
Best Car Rental Service! Excellent service and vehicle!
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
Melbourne
Reviewed: February 5, 2020
9.3
perfect size car for a city trip.
There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!
Melbourne
Reviewed: February 3, 2020
9.3
Overall great experience.
Good
Melbourne
Reviewed: January 22, 2020
8.3
Very Good
Car broke down. No car replaced. Roadside assistance helped to towed the car. We help to pick up the car and return the car once it was repaired 3 days later. We are promised no extra charge. But end of the day, we have extra charge to my cards. And case is still investigation with europcar
Melbourne
Reviewed: January 17, 2020
7.7
Hastle
Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.
Melbourne
Reviewed: January 9, 2020
9
Excellent
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.
Melbourne
Reviewed: January 6, 2020
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