Europcar Car Rental

El personal que me atendió, tanto en la recogida como en la devolución, fue muy amable y atento.

C étais pas le modèle proposé que j ai reçu

This car is meet my expectations with a good guided of GPS. Thanks and appreciated!

Great service... Very good customer service.

They tried to charge me another full day because I picked the car up half an hour early. What rubbish!! I didn't get a refund when I returned it 1.5 hours early.

Generally good experience with Europcar

It was a great experience!

Be great go have Key-Drop in the carpark.

Quick and easy. My car was available on arrival.

I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available

Nice new car which met all our requirements

no very good

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham

This was one of the best experiences ever while renting a car (even without any upgrades). We have very much appreciated the quality of service, smoothness of the pick-up/drop-off, the hospitability and friendliness of the people

It supposed to be Errocar but the booking was through Fox. Bad experience with fox, unnecessary wait at pick-up, extremely inefficient, very disappointed experience

Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.

I don’t usually comment but I truly believe that their rating doesn’t do them justice. The entire team was extremely professional and very polite. Congratulations and I will be definitely using them again.

There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.

Booking agents great at the check in

The car was a pretty pathetic vehicle which was so gutless it's not really very safe to drive on Qatari roads. The car absolutely reeked of carpet/fabric cleaner for many hours after pickup, it was nauseating. The seats were still stained, the staff member only caring about the appearance of the car on the outside. Dropping the car off, nobody was at the counter for about 15-20 minutes and I had to just wait there with no idea if anybody was coming or not. It was pretty difficult to understand the English (no arabic) of the staff members, especially when I called to ask to extend the booking. I couldn't understand how much extra it would be to extend for another day, so had to just accept whatever it would be the next day as the person could not communicate the cost to me. I have no idea if/when my credit card hold would be removed - these things were not communicated to me.