No information provided on HGS sticker. Multiple phone calls and online chats gave conflicting information and in the end provided no help. No sticker on car, still not sure car was registered for HGS. Never received a green light when using tolls. Staff on return tried checking but in the end told us to go, that there will be no problem. Here hoping no fines come through. Otherwise car condition was good.
The pick up process was smooth even though we don’t understand each other but Mr Ali know what we want. Even offer us to bought our bus ticket to Denizli. The service was good.
a little bit disappointed that i booked for a small SUV but upon collection the car they didnt have the SUV type and gave us a economy car version instead. We specifically choose an SUV as we needed extra space and more comfortable car for long distance travel for our roadtrip. Although the received alternative car is in new condition, we feel very uncomfortable to travel between places cause the car abit small for our needs.
“Bonne expérience mais difficile de récupérer véhicule et plein a faire”
About Europcar:7.0/10
L’experience globale c’est bien passé mais nous avons eu un mal fou à trouver où récuperer le vehicule puisque ce n’est pas à l’aéroport. Une fois sur place l’anglais de la personne n’était pas très bon. Obligé de poser plusieurs fois les mêmes questions pour avoir les réponses. Enfin on récupère le véhicule... à sec. Obligé dès le départ de faire le plein. Ce n’est pas grand chose mais quand on n’est pas dans son pays d’origine ça refroidit un peu.
Nous avons aussi posé des questions sur la façon de conduire en Turquie (limitations ect) on n’a jamais eu la réponse. Mais content que le reste ce soit bien passé.
pls advise them to talk nicely to people when we ask for something. i did only asked them why my car was diesel instead of petrol? simple question but they shouted at me.
as agreed to send back the car to counter but no one there, waited for more than 30mins. ended up leaved the car in the terminal parking area.
J'ai réservé une i20 .
Malgré l'existence de 3 véhicules i20 neuve au parking on m'a remis une vieille fiat linea moteur très bruyant. Réservoir vide .
Le représentant de windycar m'a dit que c'est la politique de la boîte.
Pratiquement on ne peut pas rendre le véhicule absolument vide , j'ai laissé 1/4 du réservoir de carburant, ca c'est de l'arnaque et du vol de mon point de vue. C'est pas digne de Windycar si c'est vraiment leur politique générale de voler les clients.
no counter at the airport. we had to call agency to be picked up. once picked up they drove us to a gas station nearby and handed over the car. return was at the same gas station. correct process
Fueron muy correctos. En el mostrador intentaron ofrecerme nuevos seguros a los ya contratados, pero eran los mismos, les mostré la copia de todo y ya no hubo problemas. Nos trajeron y llevaron al aeropuerto rápido.
Muchas gracias
About QEEQ:10.0/10
Deberían enviar a las empresas de alquiler los seguros que ya están contratados y no tener que mirar con lupa lo que está contratado y lo que te ofrecen para obtener más ingresos.
At arrival nobody was there to expect us (with a sign). We had to call the AVEC office. 5min later the staff appeared.
Car had a damage so the car was not so “beautiful” but other than that everything smooth.
About QEEQ:10.0/10
I would appreciate somehow if you could ensure that the rental car company is really on-site at arrival.
1) I was advised to drop off at one place, and waited too long, over 40min to have someone to come and pick up the car.
2) I didn't receive yet my deposit back, I am still waiting even after 15 business days of my trip!!!
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E.Lawson
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