JFK AIRPORT CAR RENTAL REVIEWS

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

car received was the actual car I booked - same make and model! This is rare nowadays and good to see. Staff did not try to upsell me any unwanted extras.

Price drop protector reduced the cost by $10 a few days after booking - a nice bonus.

Disgraceful lazy and rude service, charges from card taken and not refunded promptly

yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.

To pick up we had to wait almost 2 hours

Staffs are very nice and friendly

The car was a great size and we were thrilled with it.

Very easy to use and cheaper than other companies

Max and Chris at the JFK rental car were amazing. So friendly with customer.

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

I recently rented a car from Hertz in JFK Airport New York, and my experience was exceptional. The staff was friendly and efficient, making the pick-up process quick and seamless. The car itself was clean, well-maintained, and exactly what I needed for exploring the city and surrounding areas. Return was equally hassle-free. I highly recommend Hertz for anyone looking for reliable and convenient car rental service in New York.p

No

3 hours to get the car

The person who attended to me at pickup was awesome. Very patient and friendly. Left a wonderful impression.

Good car Deposit not received after more than 24 days

First time I tried it and found it amazing, easy and most important thing is accuracy of information

Great.

Great

I had to wait 2 hours because there were not cars available during pickup

Everything was smooth

No complaints

Very expensive

Nothing

Long waiting time due to insufficient staff, crowded office space as a result.

The radio screen didn’t work, kept jumping from station to station was very irritating

There’s a customer service guy named Ted, who took care of a misunderstanding. I had with Avis regarding a no-show, and although he lost some money, he was able to get a really fair solution very professional exceeded my expectations

They made life easy for me . No stress

Life made easy

The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.

A booking platform is good and easy.