My name was not separated on my reservation as it showed in my confirmation. It made my first and last name as my first name. Counter person argued with me at 1 am that they couldn’t rent to me because of that. He called a manager to take care of the issue but something like that should have never happened.
Sometimes these downtown locations can be a little tricky to find, but no issues in this case. Some issues on drop off concerning the level of fuel in the car, but in fairness to the staff, they did eventually admit their mistake, and things were easily resolved.
The customer service was truly awful. Charges came out of the woodwork, the staff were unhelpful and rude. It was horrible until checking in. Khan, checking it in was very kind. Everyone else was either useless or worse.
Exactly the right size car at a great price. Check in and check-out was simple, fast, and easy. It was easy to find the car and drop it off. Drove great. Good gas mileage. Overall excellent experience.
“The booking process was smooth, but the service and product from Budget has been terrible.”
About Budget:5.0/10
I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one.
The customer service for the pick up and drop off was abysmal at best.
EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).
I began to get very annoyed by the counter person because I had already purchased insurance through Easyrenters and he used scare tactics to try and get me to purchase more insurance.
About QEEQ:10.0/10
I appreciate that you all keep an eye on better deals and now Im getting $14 back!! Thank you.
I didn't get the car I asked for but the one I got was comparable. I wish someone had taken us to the car and showed us how a few things worked. We stood out in the rain trying to figure out where the trunk button was.
About QEEQ:10.0/10
I found a cheaper price a few weeks after I booked. No one notified me and I had to cancel the one and re book for the cheaper price.
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Sarah Chapman
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