WAIKIKI BEACH CAR RENTAL REVIEWS

Service was quite good, user experience was pleasant, and the staff was very talkative.

Like: The staff, the car & the price!!!
Dislike: The fact the address is wrong - about 3 blocks away. Not a major but needs to be corrected in your systems

Like: The staff, the car & the price!!!
Dislike: The fact the address is wrong - about 3 blocks away. Not a major but needs to be corrected in your systems

Long queue for pickup but quick processing and simple procedures

Very good.

Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback

Great service. Price is good! Happy with the online experience

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues