PYRMONT CAR RENTAL REVIEWS

Like: Terry provided good customer service and was helpful on providing useful information during our pickup and dropoff of the car.

Drop off was great the pick up was not a good experience. Firstly pickup location says Pyrmont but it was actually Sydney Central which is a different location. I did everything I could to make a smooth checkin as we had an itinerary and small children, including doing the online checkin. The system was apparently down when we arrive and so the guy seemed to have no idea what we had booked and paid for already. Including that we had booked two child seats but was only given one! Eventually after complaining the guy went to a different site to get one, he was still confused as to what we paid for including trying to charge me twice for this booking. He also said he was too busy for a pre inspection so I had to take pictures and email to Europcar; there was a lot of damage and I didn't know what they had recorded. All in it added a two hour delay, to the start of our journey which cost us. Also when I emailed the pictures I got one back saying this doesn't mean any proof it was pre existing! No problems dropping it off.

Responsive on queries I had, just one problem of the pick up location not matching. Luckily I spotted in time.

The staff were very enthusiastic

The inside windows were very dirty.

Was offered a slightly smaller car, Misubishi ASX even though I booked the Toyota Rav 4. Would be better if we had a upgrade instead of a downgrade. The pickup was slow as the lady was undergoing on-the-job training but that's understandable. Return was quick but the return location was hard to find as there was construction going on.

Great, fuss free and cheap price. Will use again~

Like: The staff explained the detail of the need of insurance. The car was in good shape. My family was happy about it. Will rent from Hertz again in future.
Dislike: I was not aware that I went to the wrong hertz location. Maybe in future there is waze/gps location map of hertz for pick up location. Also, hopefully the staff could explain a bit of the vehicle as other vechile i drove before maybe slightly different.

Office location right on hotel entrance was bit bad as queue was pretty long. Only one computer in office but wo clerks. Why? Other was just standing there. Everythin went Well tho. No surprise costs afterwards and no discussion of earlier damages etc. Not allways like that.

The staff at the counter was very friendly. I also called to change the pick up location before had and they were very flexible and efficient.

The pick-up was supposed to be at 12pm but ended up had to wait for more than 1 hour which affected my plans for the day. The counter staff wasn't very friendly.

Good clean car with fast procesing.

Pickup and drop-off are both in the city center, so it's not easy to find but convenient.

Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me. The staff were extremely friendly and went thought all the contract with ,e The Car was extremely clean, with a full tank of fuel.
Dislike: I would have liked to receive the Toll charge as close to the return as possible.