ROME CAR RENTAL REVIEWS

Waited over 1-1/2 hours to pick up car But staff was very polite and courteous

Everything was great including price drop protector

Upgraded the car but no explanations about the car functions...very long waiting and

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book

The counter staff was very nice and provided us with a great car upgrade.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Great company. Definitely will try to use your services.

Great!!!

Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.

Very helpful and quick customer service.

Micheal at check out when returning vehicle was great.

Good

The plant form was good. However, I found they extra charged me some money 3-4times that I can’t match with my bookings. The payment is paid by my husband and he didn’t not about it. As it’s annual audit, I just found this problem. It may be just my personal experiences, but still don’t feel ok about this.

Excellent

Excellent

The counter staff included a man named Dario, who managed to be very unpleasant, even though everything was in order and there were no complications with order or payment. Tried really hard to make us pay additional insurance. No help at all to get the car our of their over-packed garage. AND they are closed 2300-0700.

Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.

It was easy and great

Easy to use

I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.

Platform was perfect for me

If you do online booking, they ask for security deposit 500 euros in rome airport while they say that they charge in security deposit if you do on counter booking and off hour car pickup is not easy while this issue should be addressed.

Great customer support, easy to book and got better rates from other booking agencies

The car was excellent and the service was great.

Easy booking and affordable

The experience was seamless, the staff super helpful. The car was in perfect condition and it was a smooth vacation. I will definitely rent with OK Mobility again. Thank you!

Great experience with staff. They allowed us to modify our time from 2 pm to 2pm and change to noon to noon because we arrived 2 hours early. Very nice! Difficulty with Google maps and finding location and construction on road. Driver window did not always go up right away, but did work slowly. Staff was great. Drop off was quick and easy.

Price drop saved us about $40.

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Could not have been easier.

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)