TAITO-KU CAR RENTAL REVIEWS

Overall service was satisfactory, but it would be ideal if they proactively offered ETC devices to customers. This time, they didn't provide ETC, which caused inconvenience.

Satisfied

Very satisfied.

Good.

Very satisfied

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

Exceed our expectations for both the service and the serana car itself. We would like to get the snow tyres for traveling in winter but their nissan cube doesnt have the snow tyres so they upgraded to serena model for us, it was fantastic

Very friendly

Car is very clean, in good condition. Same model as marketed. Staff professional. Instruction is clear.

Great deal, easy to use. Large discount over booking over the counter

Excellent service

I didn’t give a full score this time mainly because they showed up 7 minutes late for pickup and 11 minutes late for drop-off. The car itself was a bit old, though it was still pretty easy to drive.

Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.

Space not enough for our group