BURBANK CAR RENTAL REVIEWS

Reserved and expected a Special SUV/Jeep Wrangler rental and received a scratched up Mitsubishi instead. Hood, side panels, and bumper were scratched up and there was not another option to select from. Made short trip somewhat disappointing.

Everything went well. Counter staff at Hertz were awesome. I would rent from them again

Easy process. I would use it again.

The car was dirty and smelled like marijuana.

The car was not very clean on the interior. Otherwise fine.

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Very easy to book

The car was brand new and clean. I did not expect to be getting such a car in excellent condition along with a great price for a 44-day rental. And it was half the price of what I would have had to pay from other Rental Businesses. The staff was friendly and the collection/drop off process was smooth and efficient. I am extremely happy with my purchase.

QEEQ's booking process was easy to follow and chatting with customer services helped me with all my questions on the lead up to the day I had to collect the car.

On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.

The counter staff seemed helpful but said she could not get the extra $68 off the bill when she changed the car I would be getting. When I said I didn’t want to pay for extra insurance, I was told because it was included in my original reservation, I had to take it. I had no choice but to accept the rental & I told her I would be in touch with the company about this issue.

Great counter service.

Fast and easy process.

Nice clean suv. Classy counter service.

Fantastic find especially for last minute.

Very nice.

Very easy to use.

Great experience. They didn't have the car I requested, so upgraded me for no additional charge. Even though I had to wait for about 30 minutes, the staff and manager were so kind.

Helpful staff on pickup and drop off. Easily solved issues regarding refuelling. No info anywhere (no sticker on fuel cap, no manual, nothing online etc) about what fuel the car took which was quite stressful. Solved with the help of staff, but should have been more straightforward.

Waited for someone to show up at the counter for 10 min - -No show. Went to a competitor and rented a car

There are more scratches on the car than expected but the car runs good. It took awhile for pick up but the staff was very nice and friendly.

No comments

Customer service helped me determine if my late arrival at pick-up would be an additional cost.

返却場所の変更や保険の相談など、とても気さくによくしていただきました。

いろいろなサイトを見てから、最も使いやすそうだったので利用しました。 保険の申し込みに戸惑ったので、 サイトに工夫をいただけたらありがたいです。

Everything was good only complaint is the high deposit for use of a debit card which was not mentioned at all when booking.

We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.

Excellent

Excellent