“Got an Expedition that over heated but was replaced after several hours of wait for the tow”
About AVIS:8.0/10
I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm
I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one.
Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel.
The process of the replacement could have been much faster, not very good communication with service providers.
About QEEQ:10.0/10
Reservation process was simple, fast & convenient.
Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.
“Alquile el auto con un seguro, y cuando lo fui a levantar me dicen que no contraté nada...”
About Budget:7.0/10
Al contratar el auto por medio de qeeq.com, especificaba que tenía incluido el seguro Liability (contra terceros). Cuando llegué a levantar el auto en Budget, me dice el encargado que NO tenia ningun seguro contratado. Tuve que pagar 350 dolares aproximadamente para contratar un seguro que supuestamente ya habia comprado.. Por favor, necesito la devolucion de ese dinero,
gracias
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
Pushy obnoxious sales person, the type that makes you uncomfortable. He pushed a LIT insurance, that I still can’t find if it is or not true that it is requiered by Colorado State Law...
The car was really small. The only reason we could fit 1 large and 1 small suitcases was because nobody was in the back seat.
The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.
La espera fue de dos horas y media en la estación , rente una mini vans Nissan Quest de 7 pasajeros y me entregaron después de dos horas y media un Nizzan Roque , yo pague por un carro más grande y me dieron ese , si no uviese cogido ese me uviese pasado mucho más tiempo en espera , y el servicio al cliente súper malo , mal trato al q no habla english
About QEEQ:10.0/10
Para alquilar el carro por esta vía fue magnífico y sin problemas
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