Satisfied

The best price I ever received. Awesome employees - great all around experience. Very very happy.

The best price I ever received. Awesome employees - great all around experience. Very very happy.

One customer service rep gave poor service and info. He gave misinformation which led to being charged extra fees twice.

Easy process, good service.

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

Car was great! Excellent condition. The only problem is I had a flight to catch at 6:45 and Routes did not open until 6am which I was not aware of. I assumed there would be a drop box and or instructions on what to do if you have an early flight. There was no drop box to leave the key and car. If this were available I would strongly recommend routes, otherwise if you have an early flight to catch you might want to look elsewhere. It was a great experience minus the drop off mishap.

Waited way too long, but the young man that serviced us was wonderful!