GreT service

The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.

Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.

Pickup counter was crowded. They said the car I had booked is not avialable and were trying to push an EV car which I didn't want. Finally after 15 minutes of haggle they gave me the car that I had booked.

Explanations from Dollar attendant at pick up on additional insurance charges were minimal and rushed . Felt as if it was being quietly hidden . This left the whole experience "sour"

No value form Price drop protector this time. But online booking process was very easy with good deals

The car rental counter took exceptionally long, due in large part to the manager refusing to allow his staff to use vehicles in the system. Instead, he ran around outside "preparing" cars and the staff used a walky talky to communicate car information and selection. Plus, the manager was rude to his staff. His staff was quite personable and professional, despite being treated so poorly.