Great car for a nice price

Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.

Good attitude, but kept pushing insurance and GPS.

Good experience, no upselling. Unlike Budget, they didn't mess up the order intentionally.

Last-minute decision to switch to a 7-seater GMC. Very good service staff, and since it was my birthday month, they offered me a discount.

The process at the San Francisco airport branch was quick and straightforward. I booked an RV4 or Ford Escape class vehicle, and the pickup was very flexible—you could choose the car yourself in the garage. I opted for a JEEP, which was actually an upgrade at no extra charge since I had purchased the best insurance. On the third day in San Francisco, my car window was broken, and items were stolen while inside Golden Gate Park. After filing a police report, I contacted the rental company and immediately returned the car without any additional paperwork. The service was prompt and customer-friendly.