Easy and straightforward

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Very nice and satisfactory.

Very satisfied. The French guy was enthusiastic, polite, and provided excellent service.

The store is relatively remote.

AVIS provides excellent service, and the pre-authorization amount is minimal. Usually, it's just the car rental fee plus a 90 Euro deposit. This time, we picked up the car at GARE; the service was great and very convenient. The only downside was that the Golf was rented out, so we got a Fiat 500L instead, which was less fun to drive...